Help Centre
Got Questions? fanchai Has the Answers
Everything you need to know about your account, payments in Philippine pesos, betting markets, games, and promotions — all in one place. Browse by category below or scroll through to find what you need fast.
Account Setup
PHP Deposits & Withdrawals
Casino-Style Games
Sports Betting Markets
Voucher Codes
High Roller Tables
Promos & Bonuses
Security & Privacy
Mobile Experience
Support Team
Account Setup
PHP Deposits & Withdrawals
Casino-Style Games
Sports Betting Markets
Voucher Codes
High Roller Tables
Promos & Bonuses
Security & Privacy
Mobile Experience
Support Team
Account & Registration
Setting Up and Managing Your Account
From your first registration to keeping your profile secure, these are the most common account-related questions from players across the Philippines.
Creating an account on fanchai is quick and completely free. Head to the Register page, fill in your mobile number and a secure password, then verify your number with the one-time PIN sent via SMS. The whole process takes under two minutes and you will be ready to explore games, betting markets, and promotions immediately after verification. Make sure to use a mobile number you have regular access to, as it is also used for account recovery and important notifications. Each player is permitted one account only — duplicate registrations may result in suspension. Once you are in, the full fanchai dashboard opens up straight away.
fanchai is strictly for players aged 21 and above, in line with Philippine gaming regulations. When you register, you confirm that you meet this age requirement. Accounts found to belong to underage players will be permanently closed and any outstanding balances will be subject to review. We encourage all users to play responsibly and within the limits of the law. If you are concerned about someone under 21 accessing the platform, please visit our Responsible Gaming page for guidance and available tools.
Yes, your registered mobile number can be updated through our support team. Since the mobile number is tied to your account identity, verification and additional security checks are required before any change is processed. This ensures that no one can alter your contact details without your authorisation. Contact our team at the email address listed in the footer of this page and provide your account details to begin the update process. Changes typically take one to two business days to complete once your identity is confirmed.
If you cannot remember your password, use the account recovery option available on the Login page. A one-time reset link will be sent to your registered mobile number so you can set a new password quickly. The process does not affect your account balance, bonus credits, or betting history in any way. Once reset, log in with your new password and consider enabling the "Keep me signed in" option on your personal device for convenience. If you run into any issues during recovery, our support team can assist you directly.
Payments & Cashier
Everything About Deposits, Withdrawals, and PHP Balances
All transactions on fanchai are processed in Philippine pesos. Here are the most common questions players ask about the cashier section.
fanchai supports a range of popular payment methods that are widely used across the Philippines, including leading e-wallets, online banking transfers, and other locally trusted options. All deposits and withdrawals are processed in Philippine pesos (PHP), so there are no currency conversion fees or unexpected charges on your end. The cashier section of your logged-in dashboard displays all currently available methods with their respective processing times. We regularly review and add new payment options to make sure Filipino players have the most convenient experience possible. For the most up-to-date list of accepted methods, log in and check the cashier section directly.
Withdrawal processing times vary depending on the payment method you choose. E-wallet withdrawals are typically the fastest, often completing within a few hours. Bank transfers may take one to three business days depending on your bank's processing schedule. All withdrawal requests go through a brief verification check before being released, which helps protect your funds from unauthorised transactions. If a withdrawal is taking longer than expected, first check that your account details are up to date and no verification steps are pending. You can track the status of any withdrawal request directly from the cashier section of your account dashboard.
Minimum deposit and withdrawal limits differ per payment method and are displayed clearly in the cashier section when you initiate a transaction. These limits are set to ensure smooth processing across all supported channels in the Philippines. Most options have accessible entry points suitable for casual players, while higher limits are available for more active members and High Roller account holders. There are no hidden transaction fees imposed by fanchai beyond what is already shown before you confirm. Always review the amount and method details on the confirmation screen before submitting your request.
Voucher codes can be entered through the Voucher section of your account dashboard after you log in. Simply paste or type the code into the designated field and tap Apply — the corresponding bonus or credit will be added to your balance instantly if the code is valid and your account meets the eligibility criteria. Each voucher code has specific terms including expiry dates, minimum deposit requirements, or game restrictions, which are displayed alongside the code. If a code does not apply, double-check that it has not already been used or expired. Our Latest Promotions page is the best place to find currently active voucher offers.
Games & Betting
What You Can Play and How Betting Works
Whether you are here for casino-style games, live sports wagering, or the High Roller tables, here is what players across the Philippines want to know most.
fanchai offers a broad library of entertainment options accessible from any mobile device in the Philippines. The Games section includes slots, live dealer-style table games, and arcade-format titles that cater to both casual and experienced players. The Betting section covers live and pre-match sports markets including Philippine basketball, international football, boxing, and more. For players looking for a premium experience with higher stakes, the High Roller section features dedicated tables and elevated limits. The entire platform is mobile-first, so every game and betting market is optimised for smooth play on Android and iOS without needing a separate app download.
Placing a bet starts with logging in to your account and navigating to the Betting section. Browse the available markets — pre-match or live — select the outcome you want to back, and it will be added to your bet slip. Enter your stake amount in Philippine pesos, review the potential return shown on screen, and confirm your wager. Settled bets are reflected in your account history immediately after the event concludes. For first-time bettors, we recommend starting with familiar markets like local basketball or football to get comfortable with how the bet slip and odds display work before exploring more complex wager types.
The High Roller section on fanchai is designed for players who prefer elevated stakes and a more premium environment. It features dedicated table games and betting markets with higher minimum and maximum limits compared to the standard lobby. Access is available to all verified accounts in good standing — there is no separate application required. Players in the High Roller section also gain access to exclusive promotions that are not available in the general lobby. If you enjoy the thrill of bigger wagers and want a more tailored experience, the High Roller section is where to be.
Yes — fanchai regularly runs game-specific promotions including free credits for selected slots, boosted odds on featured sports events, and reload bonuses tied to particular table games. These offers are listed in the Latest Promotions page and are also visible in the promotions tab of your account dashboard after you log in. Game-specific promos often have time-limited availability and eligibility conditions, so it is worth checking in regularly so you do not miss anything. Voucher codes distributed through promotional channels may also be redeemable only on specified game categories, so always read the terms attached to each offer before applying.
Security & Responsible Gaming
Keeping Your Account Safe and Playing Responsibly
Your account security and wellbeing matter. Here is what every fanchai member should know about staying protected and in control.
fanchai uses industry-standard security measures to protect the personal and financial information of all registered players. Data is encrypted during transmission and stored securely following best practices for handling sensitive user information. We do not sell or share your data with third-party advertisers. For a full breakdown of what information we collect, how it is used, and your rights as a user in the Philippines, please review our Privacy Policy. If you believe your account has been accessed without your permission, change your password immediately and contact our support team.
fanchai is committed to providing a safe and enjoyable entertainment environment for all players in the Philippines. Our Responsible Gaming page outlines the tools and self-help resources available to members who want to manage their play more carefully. These include options for setting personal deposit limits, taking a voluntary break from the platform, and self-exclusion for players who need more structured support. We encourage all members to play within their personal means and to treat gaming as a form of entertainment rather than a source of income. If you or someone you know needs help, please do not hesitate to use the resources available on our Responsible Gaming page.
If you notice any transactions, logins, or activity on your fanchai account that you did not authorise, act immediately. First, change your password using the reset option on the Login page. Then contact our support team directly via the email address listed in the footer so we can investigate and, if necessary, temporarily freeze the account to prevent further unauthorised access. Never share your password or OTP codes with anyone — fanchai staff will never ask for these over any communication channel. Keeping your registered mobile number secure and your password unique to fanchai greatly reduces the risk of unauthorised access.
Still Have Questions?
If you did not find the answer you were looking for, our support team is ready to help. You can also create an account for free and explore the platform yourself — everything is right there in your dashboard once you are logged in.
Read our Terms and Conditions or Responsible Gaming page for more details.