fanchai Privacy Policy – Your Data, Handled With Care
This Privacy Policy explains what personal information fanchai collects, how it is used, and the rights you hold as a player based in the Philippines. Reading this page takes less than five minutes and helps you stay fully informed every time you play.
Section 1
What Information We Collect From You
When you register and use the fanchai platform, we collect certain personal details that are necessary to operate your account securely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID where identity verification is required. We also collect transactional data such as deposit and withdrawal records, game history, and bonus activity linked to your account. Technical data — including your IP address, device type, browser, and session timestamps — is gathered automatically each time you access the platform. All data collection is proportionate to the purpose it serves and is never gathered beyond what is reasonably needed to deliver a safe, functional entertainment experience for players in the Philippines.
Information You Provide Directly
The most significant portion of the data we hold is information you submit yourself during registration, account verification, and support interactions. During sign-up, you provide your contact details and create a secure password that is stored in encrypted form — we never store passwords in plain text. If you contact our support team, any messages, attachments, or account details shared in that conversation are retained for quality assurance and dispute resolution purposes. Players who request identity verification are asked to submit a scanned copy or photograph of a valid Philippine government ID, which is processed solely for age and identity confirmation. You are always in control of the information you provide, and you may request a review of your stored data at any time through our support channels.
Information Collected Automatically
Our platform collects certain technical data automatically whenever you log in or browse the site, using standard web technologies such as cookies, server logs, and session tracking. This automatic data helps us detect unusual account activity, prevent unauthorised access, and improve the overall performance and reliability of the service. Cookies used on fanchai are strictly functional in nature — they keep your session active and remember your preferences — and are not used to serve third-party advertising. You may adjust your browser settings to limit or block cookies, though doing so may affect certain features of the platform. We do not use tracking pixels or third-party analytics scripts that transmit your behavioural data to external advertising networks.
Section 2
How We Use Your Personal Information
Your personal data is used exclusively to operate, secure, and improve your experience on the fanchai platform, and for no other commercial purpose beyond what is described in this policy. The primary use of your information is account management — processing deposits and withdrawals, applying bonuses, maintaining your game history, and enabling you to log in securely from any device. We also use your contact details to send essential account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in to receiving promotional communications, your email or mobile number may be used to send you information about new games, upcoming promotions, or platform updates relevant to your account. You retain the right to opt out of non-essential communications at any time by contacting our support team.
Legal and Regulatory Obligations
As a platform operating under Philippine jurisdiction, fanchai is required to maintain certain records and share data with regulatory bodies where legally mandated. This includes identity and transaction records that may be reviewed in the event of an investigation into financial crime, fraud, or money laundering in accordance with Philippine anti-money laundering laws. We cooperate fully with lawful requests from government agencies and law enforcement authorities, and such disclosures are made only to the extent required by applicable law. Your data will never be shared with third parties for their own marketing or commercial purposes, regardless of the circumstances. Any disclosure made for legal compliance purposes is logged and handled with the same standard of care applied to all other data processing activities on the platform.
Data Shared With Service Providers
To deliver a complete and functional platform, fanchai works with a limited number of trusted third-party service providers who process data on our behalf under strict contractual obligations. These providers include payment processors who handle deposit and withdrawal transactions, identity verification services that confirm the authenticity of submitted documents, and hosting infrastructure providers who maintain the technical environment in which the platform operates. Each of these providers is bound by data processing agreements that prohibit the use of your information for any purpose beyond the specific service they supply to fanchai. We conduct regular reviews of our provider relationships to ensure ongoing compliance with Philippine data privacy standards. No provider is permitted to retain your personal data beyond the period required to complete the service for which it was shared.
Section 3
Your Rights and How to Exercise Them
As a player registered on fanchai and as a data subject under Philippine law, you hold a defined set of rights in relation to the personal information we hold about you. You have the right to access a copy of your personal data, to request corrections where information is inaccurate or out of date, and to request deletion of your data where there is no longer a legal or operational basis for us to retain it. You may also object to certain types of data processing or request that processing be restricted while a dispute or review is pending. These rights can be exercised by contacting fanchai support directly — we aim to acknowledge all data rights requests within five business days and to resolve them within thirty days. Where a request cannot be fulfilled in full, we will explain the reason clearly and outline any alternative steps available to you.
Data Retention and Deletion
fanchai retains your personal data for as long as your account remains active and for a further period after closure as required by Philippine financial record-keeping and anti-money laundering regulations. For most account types, this post-closure retention period does not exceed five years from the date the account was closed. Once the applicable retention period expires, your data is permanently deleted or anonymised so that it can no longer be associated with your identity. Players who request early deletion should be aware that certain records may need to be retained for the duration of any ongoing legal, regulatory, or dispute resolution process, after which deletion will be completed. We do not retain data beyond the minimum period necessary for the legitimate purpose it was collected to serve.
Security Measures That Protect Your Data
The security of your personal information is a core operational priority at fanchai, and we maintain a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the platform is encrypted using industry-standard TLS protocols, and sensitive stored data such as passwords and payment details is subject to additional encryption layers. Access to personal data within the organisation is restricted on a strict need-to-know basis, and all internal users with data access undergo security training as part of their onboarding. We conduct periodic security assessments and vulnerability reviews to identify and address risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, fanchai will notify affected players and the relevant Philippine regulatory authority within the timeframes prescribed by law.
Questions About Your Privacy?
If you have any concerns about how your data is handled on fanchai, our support team is ready to help. You can also visit the FAQ page for quick answers, head to Responsible Gaming to manage your account settings, or create an account and review your privacy preferences directly from your profile dashboard.